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1. Start with a digital health check
Website and Search
Socials and Content
Email and CMR
2. Customer journey before channel activity
Discover
Understand
Trust
Act
Nurture
Return

Target
Right customers
Proposition
Describe one of your services
Route
Describe one of your services
Progress
Describe one of your services
Capability
Describe one of your services

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1
TARGET ACCOUNTS
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QUALIFIED OPPORTUNITIES
↓
PROPOSALS
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WON / EXPAND
2
MANAGEMENT QUESTIONS
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Where is growth coming from?
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Which deals deserve attention?
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What is the next action?
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What can be forecast confidently?
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